FAQ

SHIPPING

How long will it take to get my order? 
  • Orders currently take about 1-2 weeks to produce and shipped out.
  • Please be advised that due to the pandemic of COVID-19, delivery dates may vary on the location of the shipping address. 
  • Once your order has been fulfilled and is ready to ship you will receive an email with a tracking number.
  • Please note READY TO SHIP items bought during our Black Friday Sale will ship 11/30 or later. 
Does OTR.tiedye ship internationally?
  • Currently, only ship within the US and Canada. 

ORDERS

How do I place a return or exchange?

  • OTR.tiedye does not accept returns or exchanges unless the item purchased is damaged upon receiving the delivery. If you receive a damaged product, please reach out to otr.tiedye@gmail.com within 24 hours with your order number, a picture of the damaged product, and what you would like to do. 

Conditions of exchanges (if allowed).

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

How do you cancel/refund an order?

  • Please contact otr.tiedye@gmail.com if you would like to cancel your order within 7 days of placing the order. Anytime after that your order can NOT be canceled due to the nature of the product because it may already be in process. Once your order has shipped OTR.tiedye will not be able to cancel it. You may not cancel a READY TO SHIP item due to the fact it will be shipped within a day or ordering 

PRODUCTS

Can I order something that is out of stock?

  • Yes, you may purchase something that is out of stock, if a pre-order option is available on the listing of the sold out piece. 

How do the item fit?

  • Please note that there are sizing guides available under each item. With specific measurements.

What if my item does not look like the image listed?

  • Please be aware that each piece is unique and may not be exactly like the images listed. 

How do I customize a product?

  • Sorry at this time customization is not allowed

How do I wash my item?

  • It is best to wash each item inside out, on a cold gentle cycle with like colors. Pieces have potential to fade slightly over time, as everything is hand dyed. 

OTHER

Can't find a question or answer you are looking for? Please contact us at otr,tiedye@gmail.com or DM us on Instagram @OTR.tiedye and I will respond as soon as I can! Thank you 

x